Refund policy

Collin Street Bakery Return & Exchange Policy

At Collin Street Bakery, we Do Not accept returns due to compliance policies and food safety regulations.

We guarantee the quality of every item we bake. If you are dissatisfied with your purchase for any reason, please contact us immediately by phone, mail, or email. Be sure to include:

• The purchaser’s full name
• The reference/order number from the packing slip

Product Quality and Taste

We stand behind the taste and quality of our products, however:

• If you do not like the taste of your purchase, we will exchange it for another item of equal value or provide store credit to be used within 12 months of the original order.  

Delivery Issues & Address Responsibility

• For multiple gift orders using our multi-ship feature:

• You may receive confirmation for the master order and a related canceled order due to our system creating individual orders for each shipping address.

• This does not mean your order has been canceled. You will receive individual confirmations via email for each order.

• If you do not use email, you may call us 3 days after placing your order to request tracking information and confirmation.

• Ensure your shipping address is correct before checkout.

• Our website may autofill addresses based on your browser settings, but it is your responsibility to verify accuracy.

• If the wrong address is provided, we cannot issue a refund. We can reship the order provided you agree to pay the shipping cost. 

• We cannot modify shipping addresses once an order is placed. If an address is incorrect, please notify us immediately. Within 2 hours we may be able to cancel the order, allowing you to reorder with the correct information. However, once the order is delivered to the warehouse, we cannot cancel the order.

Important: Timeframe for Issues

All issues must be reported to Collin Street within 45 days of delivery. 

Thank you for your understanding and support